BUYING FROM ALIEXPRESS/ALIBABA
• When purchasing from Ali, it’s important to keep in mind that you are not guaranteed the same level of customer service, refunds, or returns as you would with a larger, more established retailer like Amazon. Your payment information is encrypted through AliPay, so it is safe to make purchases, but it’s important to be aware that there may be limitations on refunds and returns, and that you are ultimately responsible for ensuring that you are satisfied with your purchase. It’s always a good idea to thoroughly research a seller before making a purchase to ensure that you are comfortable with their policies and reputation. BUY AT YOUR OWN RISK
• It is always a good idea to pay with a credit card or debit card that offers chargeback protection. This way, if the seller is unwilling or unable to issue a refund, you can dispute the transaction and potentially get your money back through the chargeback process.
• We recommend only trusted sellers who will always take care of VAT/Taxes and declare the package value as low, which means you won’t have to pay VAT when the package arrives in the EU. If you live in the U.S. or another country, you can ask the seller to declare the value at around $10-20 USD to avoid any import fees.
Please note that this information only applies when ordering from sellers other than HiCity or Jenny Airreps website. If you order from those websites, you don’t need to worry about customs declarations or the type of box, as they will be handled automatically.
Alternatively, if you want a box with Apple logos, you can request a “with Apple box” instead of a “no logo box”. However, there is a higher risk of the package being seized at customs and you not receiving a refund. We do not recommend this option, as the AirPods inside are the same regardless of the box, but if you want to take the risk, you can request a box with Apple logos.
• After you purchase, go to your order page and check the name of your product (e.g. Pro Airoha white). Click “Contact Supplier” to message the seller and confirm that they are sending the correct product. Do not ask about specific features or details like “is this v2.5 with an Airoha chip?”, as the sellers may not use these names. You can also inquire about the “No logo box, with text on the case, declare “Gift and Value”: $11″ to see if it is possible. Please note that some sellers may not be able to accommodate these requests.
IMPORTANT: Please let the sellers know that you are from the AirReps community. This will help ensure that they provide you with excellent service and uphold our community’s standards. Additionally, it gives us leverage to advocate for future buyers like you. By letting the sellers know that you are part of our community, you will be helping both yourself and other members of AirReps.
• On your Order page on AliExpress, there will be a shipping countdown timer that will automatically confirm delivery after a certain number of days. If the timer is about to expire and you haven’t received your order, make sure to click “Extend Shipping Time” to give yourself an additional 15 days. Only click “Order Received” once you have received your order and confirmed that it is in good working condition.
If you want to purchase from HiCity, you may want to consider buying through his official website (https://hicitypods.com/) instead of AliExpress. This is because HiCity is not allowed to sell AirPods with Apple markings on AliExpress. Please note that there is no corporation-backed buyer guarantee when purchasing from HiCity’s official website, but he has demonstrated in the past that he is trustworthy.
