In this guide, I will be providing shipping information, returns, and frequently asked questions to help the r/SuperReps community with their purchases.
Reading it won’t take much time, but maybe it will help you resolve doubts and issues.
I’ve divided the guide into sections, so it’s easier to navigate!
Trusted Dealers usually use two types of shipping: regular mail (EMS, Cainiao, China Post) and express courier (DHL, UPS, or FedEx).
The products are processed and shipped within 5 – 10 business days. So, after making your purchase, make yourself comfortable and wait patiently for a few days.
Even though express delivery is expensive, we highly recommend you choose it, if you want to make sure you don’t lose your money. Often we hear complaints from customers who have chosen slow shipping and are still waiting for their product.
Trusted sellers ensure that products are shipped using safe routes and measures that mitigate the risks of customs stops.
You will not have to pay customs duties or additional taxes.
The safest shipping is by express courier (DHL Express or UPS).
Shipping to USA, Canada, Australia, New Zealand, and UK is safe (no customs problem).
Shipping to Europe is more difficult (DHL Express is often not a good choice). The advice is to contact TD before purchasing and ask for advice on the best shipping for your country of residence. They have a lot of experience shipping to your country and will know it better than anyone else. Any good seller will inform you of your country’s shipping requirements.
Delivery times depend on many factors: mainly on the country of residence and the type of shipment you choose at the time of check out.
Generally, you can receive your product in 7-10 days in the United States or Canada with express shipping,
If you choose regular shipping, the average time is usually 15-20 days.
This is an estimate; there may be delays caused by national holidays, weather, customs inspections, and other circumstances beyond our control and for which TD cannot be held responsible.
Take into consideration that, we are in a particular historical moment, so, things are bound to get tangled up, take alternate paths, tracking numbers can be confusing, etc. There is no universal path. You can track your package via the tracking number, but don’t spam your TD with messages if you don’t get it right away.
At first, your tracking number will take a few days to update – giving messages like “Scanned by customs” and whatnot. It’s important to be patient during the shipping process; especially now, international shipping can take some time.
Before buying your reps, I recommend you to do some research, there are many resources you can find; if you have doubts or questions, you can write on our sub-r/SuperReps. Our community is here for this, so you will always find someone ready to help you.
Anyway, if after having purchased your pair of reps, you have changed your mind, let your TD know ASAP. He will check if the order is already processed and tell you if it is possible to cancel the order or not.
It’s nothing new that people spam TD with messages asking for photos before buying. Here is the case to say: DON’T DO IT because you won’t get anything.
Just look at the photos you find on the TD website, if they are TRUSTED DEALERS, they will be authentic photos from the factories.
After you’ve made your purchase then, you can receive the photos for QC (and we encourage you to post them on SuperReps for advice and go for it), to authorize shipping.
If you are not satisfied with the item, you can return it within 14 days from the date you received it.
However, the return will only be accepted after an official inspection, so, send an email to TD with all photos and confirmation of the return. Please note: TD will not accept returns and/or exchanges if there is sufficient evidence that the shoes have been worn outdoors.
You are responsible for the shipping costs to return the item and will receive your refund using the same payment method you selected at the time of purchase. Refunds can typically take up to 7 business days from receipt of merchandise.
In case of a return, do not use the main shipping companies such as DHL, EMS, or FedEx, but the regular registered mail service to avoid entry problems.
Returning the item is not a simple process and, sometimes, it may not go well, so I suggest you take information on SuperReps, to make an informed and safe purchase.
But don’t worry, once it clears customs in your country, things will be faster and, you’ll be getting your super cool reps soon! This guide aims to pull together all the most frequently asked questions about shipping and some tips that may be helpful. But you can find all of this and more on Trusted Dealers’ websites.
